I relate really hard to this comment. My mother, for all her faults, truly seems to believe the best in people, which I do find admirable. Shortly before retirement, she worked a few retail jobs, where she thrived and loved getting the grumpy clients. She said trying to make them smile was always her favourite mini-game at work.

As much as I hate most people, that mentality has translated into my work ethic as a customer service employee. You never know what someone is going through, and unless you actively make the staff feel unsafe I will try my best to make your day a bit nicer.

I’ve told everyone I work with that this is all an act and I hate most people.